INDUSTRIES / PUBLIC SECTOR
Staff rotate, but residents still need the service. Make incident response repeatable, whoever is on duty
When a public-sector system fails, residents feel it immediately: benefits, permits, records, the front desk. Teams change as people rotate between departments, and hard-won lessons leave with them. Where personal data is involved, GDPR breach notification applies as well. Incident Lake keeps procedures and decisions with the organization rather than with individuals, so any responder can follow the same path.
What makes incidents hard in the public sector
Institutional memory walks out the door
When staff move on, past decisions, contacts and workarounds go with them, and the next team starts from scratch.
Critical systems run by contractors
Line-of-business systems and shared cloud platforms are often operated by suppliers. Their outage or breach quickly becomes your service disruption.
Reporting procedures nobody has used
Breach notifications are rare enough that, when one is needed, the team is reading the rules for the first time, under pressure.
Exercise with public-administration scenarios, across staff changes
The scenario catalog includes public administration, with scenarios designed with reference to frameworks such as ISO 22301 and NIST SP 800-84. Debriefs are drafted automatically and export to PDF or Excel, so the record passes cleanly to whoever takes over. Running drills does not by itself demonstrate compliance with any framework.
Start the breach clock the moment you know
Record when you became aware of a personal data breach and Incident Lake calculates the GDPR notification deadline. Draft the notification from chat; an accountable officer decides whether to notify, and submits it.
See which public services a supplier breach could reach
Register services, systems and contractors in the built-in CMDB. If a contractor is breached, the impact map shows which services may be affected. The incident record and knowledge base keep the reasoning available long after the original team has rotated.
Keep data on infrastructure you control
If incident data cannot go to an external LLM, Self-Hosted runs with a self-hosted model. Audit logs, SAML SSO, IP restrictions and per-feature permissions are covered on the security page.
References to GDPR and other frameworks are general information, not legal advice. Confirm your obligations with your data protection officer or legal advisers.
Turn one past incident into a reusable playbook
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