Consolidate scattered operational data and dramatically accelerate decision-making
"Incident
Intelligence Layer"
We transform tacit knowledge within your organization into explicit knowledge to streamline incident response.
Incident Lake supports rapid, repeatable decision-making and stable operations.
PROBLEM
Do you have this kind of concern?
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Problem
- map
Scattered incident information
Slack, email, Jira, Excel… Information is scattered across multiple tools, making it take too long to keep track of current issues and search for past cases.
- not interested
Reliance on Individual Expertise in Incident Response
A situation where "only that person knows the details." Since the procedure is stored only in the veteran’s head, the initial response is delayed during nights, holidays, or when the person in charge is absent.
- snooze
Measures to prevent a recurrence won't be ready in time
We’re so busy dealing with day-to-day issues that analyzing the frequency and root causes of similar incidents gets put on the back burner. We keep repeating the same mistakes, and our resources are running dry.
Incident Lake solvesthese kinds of problems
FEATURES
Service Features
Features
FEATURES - 01
Turning "Error Logs" into "Organizational Assets": Knowledge Management
Service design focused on usability and efficiency
It automatically aggregates scattered historical response logs and transforms them into shared knowledge across the entire organization. When an incident occurs, it instantly identifies the optimal solution based on past similar cases, maximizing the speed of the initial response.
Monetizing Past Logs
Knowledge Base Development
Quick Search
FEATURES - 02
Accelerate Recovery:
Automation and Risk Analysis
Automate RTO (Recovery Time Objective) management based on incident categories and task assignment to
personnel. Furthermore, cross-organizational risk analysis identifies potential bottlenecks and supports strategic decision-making to prevent recurrence.
Automatically generates optimal actions for at-risk customers, reducing churn by up to 30%.
We use AI to analyze customer behavior history and usage trends.
RTO Management
Workflow Automation
Cross-organizational analysis
FEATURES - 03
Integrating External Data
Advanced Data Connectivity
Seamlessly integrates with a wide variety of sources, including existing monitoring tools, chat tools, and project management spreadsheets.
As a "data platform," it synchronizes all incident information in one place, eliminating information silos.
We offer an unlimited-user plan to minimize additional costs even during periods of rapid growth.
Our pricing is designed with future scalability in mind, catering to startups as well as mid-sized and large enterprises.
Multitool Integration
Real-time synchronization
Open Platform
Discuss the features of the service
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FUNCTION
Key Features
Function
Monetizing Organizational Knowledge
We consolidate all past support records and chat histories. We build a foundation that allows you to leverage past lessons as an "asset" for the entire organization, without relying solely on individual experience.
Standardization of relevant processes
Visualize the entire process, from incident occurrence to recovery and the development of measures to prevent recurrence. This helps prevent oversights in response efforts and identifies bottlenecks—specifically, which stages are taking the most time.
Automation of Initial Response
It automatically assigns tasks to the appropriate personnel and notifies relevant departments. This eliminates human error and establishes a system that ensures a "swift initial response" before the situation escalates.
Visualizing Management Decisions
Automatically tracks recovery times and incident frequency. By providing quantitative insights into system stability, this enables data-driven decisions regarding capital investments and staffing.
Identification and Analysis of Potential Risks
We analyze recurring issues and organizational weaknesses based on accumulated data. Rather than offering temporary fixes, we support efforts to implement fundamental measures to prevent recurrence.
Seamless integration with existing systems
You can integrate information without changing existing systems, such as monitoring and communication tools. This eliminates information silos and reduces the burden of duplicate management.
Internal Controls and Audit Trail Management
We strictly maintain a complete record of "when, who, and how decisions were made." This significantly reduces the burden of auditing and reporting, while strengthening corporate transparency and governance.
Establishing an Emergency Response System
You can accurately assess the situation and issue instructions from your smartphone or other devices, no matter where you are. This minimizes delays in management decisions, even on holidays, at night, or when you’re out of the office.
WORKS
Case Studies
Works
List of Case Studies
PRICE
Pricing Plans
Price
Recommended for those starting small
Pay-as-you-go plan
This entry-level plan is perfect for first-time users. It includes all the essential features and is ideal for those looking to start small.
¥
Starting at 200,000 yen per month
All basic features are available
Includes support via Slack and email
Customizable
Enterprise Plan
This plan is designed for large teams and special requirements. It can be flexibly customized to meet your needs.
To be discussed
Includes all features of the Pro plan
Support from a dedicated representative
Customize features and user numbers as needed
FLOW
How to Use
Flow
STEP
01
Issue Assessment and Current Situation Analysis
First, we will discuss in detail the challenges your company faces in incident management and your existing operational workflows. We will identify where scattered information is located and pinpoint bottlenecks in your operations.
STEP
02
Design of a Proof of Concept (PoC)
We will define the key performance indicators to be evaluated (such as reduced recovery time and decreased reporting effort). Using either a subset of your company’s actual data or simulated data, we will set up an environment to verify the suitability of Incident Lake.
STEP
03
Integration and Validation of Existing Logs
Import past incident logs and chat histories. You’ll see firsthand how scattered information is structured and visualized as “organizational assets (knowledge).”
STEP
04
External Integration and Development of a Working Prototype
We will implement API integrations with monitoring and communication tools. We will build a prototype of a "next-generation response workflow" that field engineers can operate with ease.
STEP
05
Effectiveness Evaluation and Calculation of Return on Investment (ROI)
Based on the results of the pilot program, we will evaluate the solution’s effectiveness in addressing organization-wide challenges. We will quantify the labor savings and risk reduction benefits expected from full-scale implementation to support the internal proposal process.
STEP
06
Full-scale implementation and organization-wide rollout
We have launched production operations using the optimal configuration based on the results of our validation tests. Dedicated engineers will provide ongoing support to help establish a company-wide culture of knowledge sharing and to advance continuous risk analysis.
FAQ
Frequently Asked Questions
FAQ
Q
Is it possible to conduct a proof of concept (PoC) before full implementation?
A
Yes, that is possible. Our engineers will tailor the solution to your environment and set aside a validation period to confirm its effectiveness. We will quantify the benefits of the implementation based on predefined success metrics (such as reduced recovery time and man-hours) and provide you with a detailed report.
Q
How much time and effort will it take to migrate a large volume of historical logs?
A
Our engineers (FDE) will provide direct support for the migration process. We will analyze the structure of your existing ITSM tools, files, chat histories, and other data to ensure they are imported in the most optimal way. We will ensure a smooth data migration while minimizing the workload on your end.
Q
Are security and confidentiality standards being met?
A
We provide enterprise-grade security. In addition to holding international certifications such as SOC 2 Type I, we also offer audit logs and support IP restrictions.
Q
Can it integrate with our in-house systems and monitoring tools?
A
Yes, that is possible. In addition to standard REST/GraphQL APIs and webhooks, our engineers can provide technical support for building interfaces if complex integrations are required. As a "data platform," it can be deeply integrated into your company’s unique environment.
Q
What kind of support is available after signing the contract, and how will you handle requests for additional staff?
A
Even after implementation, a dedicated representative will regularly review your system’s operational status and assist you in leveraging its analytical capabilities and ensuring its adoption within your organization. We will also provide flexible recommendations for the optimal licensing configuration to accommodate your organization’s growth and expanding scope of use, tailored to your current growth phase.
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With Incident Lake, transform incidents into "organizational assets" and take your business’s reliability and resilience to the next level.