Release date: September 2, 2026
Pre-filing AI consultation chat (new feature)
"This might be an outage, but I'm not sure yet." You can now consult AI even at that early stage.
Click the "Ask AI" button on the incident list screen and describe the situation as it is.
Example: We've been getting multiple reports of DB connection errors since around 9:00...
AI automatically finds similar past incidents and, based on how they were handled, suggests what to do right now.
What you can do
- Automatic search for similar incidents
AI picks up search angles (symptoms, affected systems, likely causes) from the conversation and finds past cases of "the same situation" even when keywords don't match. - Suggestions based on past responses
AI provides initial-response advice based on the actions actually taken in the cases it found. - Similar incident cards
Past incidents are listed with similarity scores, and you can open the details with one click. - File directly from the chat
AI suggests an incident name based on the conversation. With one click, you can go to the filing screen with the name already filled in.
More accurate similar incident search (improvement)
We improved the search accuracy of the AI consultation chat and the "Find similar incidents with AI" feature.
- In addition to incident titles and summaries, search now covers "the actions actually taken," such as task completion reports and notes recorded during the response. It's now easier to find how similar issues were handled in the past.
- We optimized the internal search process so that searches across Japanese and English return results reliably.