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As systems become increasingly complex, the ability to respond swiftly to outages and incidents has become a critical management issue directly tied to business continuity. However, on the front lines, a culture of reliance on specific individuals—where operations grind to a halt without certain key personnel—has become the norm, leading to a concentration of knowledge among specific engineers and managers. The uneven distribution of the burden of late-night and holiday shifts often results in excessive burnout, and it is not uncommon for this to lead to the departure of talented staff.

SIGQ conducted this survey to quantitatively assess the extent to which this “reliance on specific individuals for incident response” has spread and the impact it is having on companies.

The full report, which compiles detailed results (aggregated data, graphs, and analysis for all 11 questions), is available for free download after filling out the form. We encourage you to take a look.