You can now consult with AI before creating an incident ticket.

Release Date: September 2, 2026

AI Consultation Chat Before Invoicing (New Feature)

You can now consult with AI even at the stage where you’re thinking, “This might be a disability, but I’m not sure yet.”

Please use the "Consult AI" button on the Incident List screen to enter the details of the situation as is.

Example: We've been receiving several reports of database connection errors since around 9:00 a.m...

AI automatically searches for similar past incidents and, based on how those situations were handled, suggests "what to do now."

What We Can Do

• Automatic Search for Similar Incidents

  Based on the content of the conversation, the AI identifies search criteria (symptoms, affected systems, and suspected causes) and finds past cases involving the “same situation,” even if the keywords don’t match.

• Proposal Based on Past Actions

  Based on the actual responses taken in documented cases, we will provide advice on initial response measures.

• Displaying Similar Case Cards

  Past incidents are listed along with their similarity scores, and you can view the details with a single click.

• Issue the ticket as is

  Based on the conversation, the AI suggests an incident name. With the click of a button, you can proceed to the incident report screen with the name already filled in.

Improving the Accuracy of Similar Incident Searches

We have improved the search accuracy of the AI consultation chat and the "Search for Similar Incidents Using AI" feature.

• In addition to incident titles and summaries, the search now includes “actual response actions”—such as task completion reports and notes recorded during the response. This makes it easier to find how incidents were handled in the past.

• We have optimized the internal search processing, ensuring that search results are now returned consistently even for queries that span both Japanese and English.